Order policy

Customer could place an order by phone, e-mail, Valusso Design LLC sales representative or through our website or social media (facebook messenger, Instagram, LinkedIn). Upon placing the order, you will immediately receive a confirmation by e-mail that your order has been received.


Payment must be received in full by Valusso Design by credit card, pay pal, personal check, or wire bank transfer prior to acceptance of, and the duty to fulfill any order. Where Valusso Design LLC has agreed to payment terms other than the foregoing, including purchases on credit, then the customer will receive an invoice for the amount due for the order.

Payment is due upon the customer’s receipt of the invoice within 3 business days. In the event, payment is not timely made in accordance with this agreement, delinquent accounts will be assessed a monthly service charge in the amount of 1.5% of the delinquent balance, or the maximum allowable by law, for every 30 (thirty) calendar days that the account remains delinquent.

Valusso Design LLC retains the right to cancel any order that is placed for any item or items for which the price appearing on this Website is inaccurate in any respect, including prices resulting from typographical or other errors; in such event, Valusso Design LLC will provide the customer the right to purchase the item or items at the correct price, or a full refund, whichever the customer requests.

Customer agrees Valusso Design LLC acceptance of less than the full purchase amount shall not be construed as a waiver of Valusso Design LLC right to collect the remainder due. Valusso Design LLC reserves all rights and remedies for non-payment, breach, or default hereunder.


Customer must be aware that Valusso Design LLC is not responsible for the taxes or charges the government may impose on the goods upon sale or transfer.

Prices on site can be changed at any time without notice in the event of alteration to specifications, quantity, designs, or delivery schedules, changes in cost of material, supplies, labor, clerical error, etc.

Lead time

Our standard lead time will be from 3 (three) to 14 (fourteen) business days and it depends on the whole quantity of your order and additional services added. Any lead times provided by Valusso Design LLC are calculated using the best information available at the time the order is received.

Any lead times provided to customer are merely estimates and are subject to change due to various circumstances.
Customer expressly states that he/she has not relied upon the lead time proved by Valusso Design LLC in any way.

Customer should not schedule any installation or other trades until customer is in possession of the product ordered. In the event of a shipping delay of more than 4 (four) weeks from the original projected lead time, customer has the option to cancel the order within 24 (twenty-four) hours of his/her receipt of the notice of delay from Valusso Design LLC.
Customer’s option to cancel the order does not apply to custom/special orders where production has already commenced.

Special order policy

A special order is a custom order with non-standard sizes and has been pre-cut, pre-hung or any customization has been applied. Hardware that goes with the “special order” are also a special order.

Special orders such as pre-hung doors, any orders with pre-cuts and/or special order doors are non-returnable and non-refundable items.

Special orders always go with 100% prepayment.

Lead time for special order is 12-14 week + shipping from Valusso Design LLC warehouse.

Special order could be changed or canceled only in the run of the 2 (two) business days after placing the order.