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FAQ

  • What do I need to know to place an order?

    Here is a basic list of issues to be specified:

    • Types of doors: interior or exterior?
    • Models and finishes
    • Door sizes or rough opening sizes to calculate the door sizes
    • Number of doors
    • Configurations (swing, barn, bypass, pocket etc.)
    • Types of hardware needed (handles, concealed or butterfly hinges, tracks, etc)
    • Swing directions (LHI - left hand inswing, RHI - right hand inswing)
    • Lockset functions (passage, privacy or keyed)
    • Additional options: smart sweep, frameless system,
    • Project lead time (when are the doors needed at the job site)
    • Budget
    • Any special requirements (fire ratings, smoke resistance etc.)
  • How do I place an order?

    Online Order

    This is the fastest and most convenient ordering option available to you.

    Step 1: Go to www.valussodesign.com, choose a door and configure it according to your needs

    Step 2: Add items to your cart. If you need to order more than one door you could continue shopping and add more items to you cart.

    Step 3: Apply a coupon if you have coupon code for discount

    Step 4: Review your order details

    Step 5: Proceed to safe and secure checkout

    Step 6: Enter your correct contact information.

    Step 7: Select a shipping method and enter your shipping address

    Step 8: Select a payment method and enter your billing address if it is different from the shipping address

    Step 9: Before you place your order, read and agree to Valusso Design LLC “Terms & Conditions”. 

    Step 10: Click “Place an order”.

    Step 11: We will notify you as soon as we receive your order

    If you need any help, we strongly advise you to speak to one of our sales reps via our live chat in our website, call us or order a call back. We will be happy to assist you.

    Other ordering options:

    • Order by phone.

    Call us at our toll free number (754) 900-5169

    • Order through our sales representative

    Please do not hesitate to place your order while visiting our showroom

    • Order by e-mail

    Please contact our sales department at sales@valussodesign.com

  • Do I need to visit your showroom before I place an order?

    Visiting the showroom is not mandatory. However, many customers do not visit our showroom at all and are comfortable making their decision through the information provided to them by our sales representative.

  • Do we carry stock of door?

    Most of our interior doors are in stock at all times, but in the event of your order not being in stock we will notify you of the likely delay.

    Valusso Design door sizes are fully compliant with the US market standards. Regular stock sizes are: 18x80’’, 24x80’’, 28x80’’, 30x80’’, 32x80’’, 36x80’’

  • Can I order a specific model in a different finish?

    Yes, it’s possible. However, it has to be placed as a special order and the lead-time will be over 12 weeks

  • What is the finish on the interior doors?

    At present we do prefinished interior doors.

  • Are these doors made of solid wood?

    Valusso Design doors may come with 3 types of core depending on the model, which are:

    • Solid wood core (natural hardwood filling)
    • Solid core (MDF)
    • Honeycomb core (filling is honey comb cells, which grant additional lightness to the door, thus protecting the hinges from extra load and still retaining high noise reduction and thermal insulation qualities)

    We use high quality solid pine in production of our frames which makes them rigid and durable enough to hold a heavy 8’ solid core door slab. The width of the frame is 1 ½’’. It undergoes several drying processes in special heating cameras which keeps the wood humidity level within 8%. The frame thickness of Valusso Design is 1 9/16’’.

  • What type of glass is used on the glazed interior doors?

    Depending on the door design we use different types of glass.

    Our french doors feature frosted tempered glass. All others glazed doors have milky frosted glass inserts 1/6’’ – 1/4’’ thick.

  • What is a rough opening?

    Rough opening is the structurally-framed opening in the wall that receives the door.

    For reference,

    Standard US interior door widths range from 24"-36" (finished opening).

    The difference between a rough opening and a finished opening is usually 2-3 inches.

    One of the fundamental elements here is a wall stud. Studs are traditionally made of wood, usually 2"×4" or 2"×6" dimensional lumber and typically placed 16 inches (406 mm) from each other's center, but sometimes at 12 inches (305 mm) or 24 inches (610 mm).

  • How do I measure a rough opening?

    See the picture below in order to learn how to accurately measure the size of the rough opening

    Step 1: measure the width between the studs of the doorway three times and record the smallest of the three measurements

    Step 2: measure the height on both sides and record the smallest measurement

    How to measure a rough opening

  • How to determine a door swing direction?

    IF YOU ARE REPLACING AN EXISTING INTERIOR DOOR:

    To determine the door swing direction, you should stand outside the room and open the door. Stand in the position when the hinges are behind the back and decide with which hand you should open the door. If you use your right hand to open the door - the swing direction is Right Hand In-swing (RHI), in case you use your left hand to open the door - that would be Left Hand In-swing (LHI). Please keep in mind that Left Hand In-swing (RHI) is the same as Right Hand Out-swing (RHO). And Right Hand In-swing (LHI) is the same as Left Hand Out-swing (LHO).

     

    IF YOU ARE INSTALLING A NEW DOOR AND JAMB IN A ROUGH OPENING:

    Decide which side of the frame will have the door hinges. Stand in the position when the hinges are behind the back and decide which hand you would use to open the door. If you use your right hand to open the door - the swing direction is Right Hand In-swing (RHI), in case you use your left hand to open the door - that would be Left Hand In-swing (LHI)

  • What interior door configurations Valusso Design has?

    Valusso Design LLC offers slabs and 8 different configurations of interior doors with single and double options. Any slab can be converted to a barn, a pocket, a bi-fold or a bypass door with special hardware (tracks, rollers, hangers, etc.)

    However, we strongly recommend consulting with one of our sales representatives before placing an order, simply because the construction of our doors is different.

    interior door Valusso Design

  • Can I get a product sample?

    Yes, we could send samples of our real finishes. Please email us your sample request along with your name, contact phone and shipping address and we will post it out free of charge.

  • Where are you shipping to?

    Valusso Design LLC ships its products to any address in the continental United States and Canada. We are currently unable to ship to military APO/FPO or PO boxes.

    Contact Valusso Design LLC directly for all orders outside of the continental United States.

  • How long will my doors take to be delivered?

    The estimated delivery times consist of production lead time and shipping time.

    Valusso design LLC provides the shortest production lead time ranges of 3 to 14 business days.

    Shipping time period covers the time from when the order leaves the warehouse and arrives to customer chosen location. Shipping times vary upon your final destination, however, the average is

    • 2-4 business days for the East Coast
    • 5-7 business days for the West Coast
  • How will my order be delivered?

    You may pick up the order by their own means at Valusso Design LLC warehouse. You need to call us prior (754) 900-5169 and schedule a pick-up.

    All other orders are shipped ground via truck freight company via LTL (for large items) or carriers (for smaller items). LTL shipments are a curbside delivery only unless otherwise requested at the customer’s expense. Once your shipment leaves our warehouse, a tracking number will be provided to you along with an instruction that will allow you to track your shipment.

    Dealers and other professionals are also more than welcome to use their own freight company if needed.

  • What days of the week do you deliver?

    Valusso Design LLC processes and ships orders Monday through Friday, excluding weekends and holidays.

  • How much will delivery cost me?

    The cost of delivery of your order will depend on the items you order (total number of doors and frames, door configuration, door sizes, etc.) and the destination address to which you require delivery to.

    Shipping costs are displayed on our website in your shopping cart after entering your shipping address. To correctly calculate the final shipping cost and estimated delivery timeframe before your purchase please contact our sales representative at (754) 900-5169.

  • What is your return and refund policy?

    Please see our policy here for detailed information regarding returns and refunds.

  • What type of payments do you accept?

    Valusso Design provides customers with a reliable and secure ways to pay online. We offer you multiple options: PayPal, Credit Card (Visa, MasterCard, American Express, JCB credit cards etc.), Check payment and Direct bank transfer.

  • What is the warranty on a Valusso Design door?

    Warranties can differ based on door type.

    • Lifetime Limited Warranty applies to Valusso Design LLC interior doors and its components.
    • 5 years limited warranty applies to all front doors.

    Please see our policy here for detailed information regarding warranty.